INTRODUCTION OF USING NON VERBAL SKILSS

Good communication is the foundation of successful relationships. Nonverbal skills consist of all the messages other than the words. When we communicate with people we receive and give wordless signals which are known as nonverbal communication. It includes tone of voice, body postures, facial expressions, pauses and eye contact. The ability to understand nonverbal skills helps you to live easily in diverse cultural environment. It helps in building better relations at workplace. The five roles that nonverbal communication cues can play are Repetition (repeating the message), Contradiction (contradict a message), Substitution (substitute for verbal message), Complementing (complement a verbal message) and Accenting (underline a verbal message).

The way you tune in, look, move and respond tells the other individual about your personality. When your nonverbal signals match up with the words you're saying they increase clarity, rapport and trust. When they don't they generate confusion, mistrust and tension. When a person gives speech it also has nonverbal elements such as pitch, volume, voice quality, rate, speaking style, rhythm and stress. Nonverbal skills include the process of encoding and decoding. Nonverbal communication can never be fake. As more you will pretend to fit in the situation, it will make you unnatural. This is because you can't control all the signals you are sending to another person.

REFERENCE LIST

http://www.helpguide.org/mental/eq6_nonverbal_communication.htm